Our delivery partners are committed to delivering your parcel as safely as possible and are operating a contact-free service, so deliveries can be made to your door, or left in a safe place, without requiring a signature.

For further information on orders already placed, please view your order confirmation email. For further assistance you may contact info@casasuarez.com

We provide local delivery services within 30km of our warehouse locations in Montreal, Calgary and Quebec City. Local delivery will appear as a delivery option once you enter your address at check out if you are located within the local delivery area. Casa Suarez will contact you within 1-3 business days of initial purchase to schedule the local delivery based upon availability of the item.

Subject to these terms, we will supply the products shown on your order confirmation. When an order is placed, it will be delivered to the address designated by you as long as that delivery address is compliant with the delivery restrictions contained on this Website. Once your order is ready for delivery, Casa Suarez will provide you with a tracking number. We will use our reasonable endeavours to meet the stated time frames of our partners for delivery. However, many factors (some of which are beyond our control) can affect these time frames and we cannot guarantee that they will always be met. We reserve the right to amend our stated time frames without notice to you. When purchasing a product you agree to accept delivery of the product. If you are not able to accept delivery you must advise Casa Suarez before a delivery is attempted.

Clients who select in-store pickup as an option at check out, will be directed to provide their payment and contact information. Payment will be processed immediately. Casa Suarez will contact the client within 1-3 business days of initial purchase to schedule pickup based upon availability of the item.
For items that are in-stock, clients have 10 business days after initial purchase to collect their items. After this period, a fee of 1% of the total value of the purchased items, will be applied for each additional week that Casa Suarez holds the items. This fee must be paid before the goods can be released to the client. For items that are not in stock in the Casa Suarez warehouse, Casa Suarez will assess approximate shipping times and work with the client to establish the pickup date. For all purchases that are to be picked up in store, the client, or representative collecting the items must provide a copy of the invoice in order for the goods to be released.
Please note that our showroom staff are not expected to transport any deliveries, and should you elect to pick up your order in store, you will be expected to bring your order to your vehicle.
To collect your order in store please review our location details.